Poor Previous Repair on Lease Cars
When you send your short-term car lease or long-term car lease back to the suppliers, you will usually undergo a ‘walkaround’ inspection and a full inspection, sometimes you may have a pre-inspection before the car is returned.
Lets have a look into these quickly, before we delve into the topic of Poor Previous Repairs.
Some leasing companies and Cocoon Vehicles may offer a pre-inspection on a vehicle, if Cocoon offers this, its to make sure that if there is any damage to the vehicle we’ve got a good understanding of the costs behind rectifying the work to be carried out.
The inspection can take around 30-45 minutes and photos of the damage will be taken at the point and geo-stamped. A copy of the report can be sent to the hirer at the point of signature.
They will also try and highlight any missing items such as parcel shelves, first aid kits, etc.
When we arrange a driver or collection agent to collect the vehicle, they will perform whats known as a ‘Walkaround’ inspection. The driver will go around the car, taking approx. 20-30 minutes and will highlight on the VCR any noticable damage.
They are not trained inspectors and will not be able to see any poor previous repairs, rectification work or minor damage. They will try and highlight where possible marks such as dints, scratches, scrapes.
They will take a note of the fuel, the mileage and the general condition of the car. They will also take photos/videos of the car. They will also try and make note of any missing items such as locking wheel nut, parcel shelf and any cables that may have been delivered with the vehicle.
When you have this walkaround inspection carried out, its really important to have a clean car, inside and out. Any damage that can’t be seen on the vehicle, will be picked up on the 2nd inspection so there is no point in leaving your car dirty to hide the damage.
Inspection by the suppliers
This is what any final bills will be based on and usually takes place at the suppliers de-fleet centre. There trained inspectors will go over the car and look for any damage as well as poor previous repairs that you have had done to the vehicle.
Photos are taken at the time of this inspection and they will also go over the vehicles accessories to ensure nothing is missing. If you are on a long-term lease, then the BVRLA fair, wear and tear covers the vehicle.
Short-term car leases do not qualify for the BVRLA fair, wear and tear and the return standards should be listed within the contract. At Cocoon Vehicles we include these return standards on our website, within our contracts and we also post/email you a copy of our booklets. Cocoon Vehicles does follow the BVRLA’s Code of Conduct.
Final Bills (If Any)
The final bill is based on the final inspection results. If it’s a Cocoon vehicle and we feel that what the supplier has quoted is un-fair, we will place this into dispute, which does add additional time, however, we always look at every end of contract from the customer’s point of view.
However, the majority of our suppliers are fair when it comes to costs and the return conditions of the contract. They also supply us with photographs to show the damage which we study before it is billed on.
Poor Previous Repairs
So first off, lets start with:
What is a Poor Previous Repair?
A poor previous repair is where the hirer has employed a garage or tradesman to rectify damage such as a scratch, dint, scrape, etc and make it look right.
However, on both long-term and short-term car leases, return conditions state that these need to be repaired to a standard that is acceptable.
Poor repairs are those that do not have the correct colour match, over spraying, foreign objects within the paintwork, poorly fitting panels, orange peel effect paintwork, poor masking of areas, etc.
This can include most areas of the body but one of our main areas of poor previous repairs is the Alloy Wheels.
Alloy Wheel Poor Previous Repairs
Over the years, the cost of repairing Alloy Wheels has increased, this is due to the introduction of polished alloys, machined alloys, bi-colour alloys. They are harder to repair and occasionally require speclialist equipment.
Whilst there are many places that offer repairs for £50 upwards, they may not have the correct equipment to repair the alloy wheels to the correct standard. Some of the repairs we have seen over the years have been shocking, despite at first (distant) glance them looking ok.
If you have a poor previous repair, you will get charged for rectifying or even worse, complete replacement of the Alloy Wheel, if the standard of the repair does not meet the return conditions.
Body work poor previous repairs
Within our short-term car lease contracts, its really important that should you have any work carried out on the vehicle, either insurance or cash-payment, that it is done by a accreddited body shop and the work is warranted.
Even after collecting the vehicle, it the vehicle has not been repaired to standard, you may still be liable for any rectification work to bring this back up to standard, so go over the car and take your time to inspect it.
How to Avoid Costs for Poor Previous Repairs
Despite what many people may think, here at Cocoon Vehicles, we don’t want to charge you for any damage, etc at the end of contract stage. Our profit is in the rentals and the end of contract process can be a time consuming role within the business.
Before your vehicle is due to be collected, we suggest going over the vehicle with a friend and being highly critical, so you understand what you may or may not get charged for.
The costs levied by our suppliers are really quite competitive, so by sending it back, you can be assured that you should not be over charged. As we have already written, if we feel that a supplier has over charged, we will dispute the item.
What if I’m not happy with the final bill?
No one likes to receive a bill, and we don’t like sending them either. But we like to remain honest and transparent here at Cocoon, we hope this is why we have so many repeat customers.
What we get charged by the supplier is the price you will pay, we follow the BVRLA strict Code of Conduct so the price quoted is the price you will pay.
If you are still not happy with the outcome, we will invite you to raise a complaint with the BVRLA ADR reconciliation service.
BVRLA ADR Reconciliation Service
Offers a alternative disute resolution service for all customers who are not happy with the outcome of their rental. Evidence is presented by both sides and its independently viewed to see if the leasing company or Cocoon is in breach of the Code of Conduct.
More information: BVRLA ADR