Whilst we like to remain a flexible vehicle supplier, there will be times across the year where we will be unable to accept returns or offer collections of vehicles. This forms part of your contract with Cocoon Vehicles.
As with all returns, they will be subject to availability on a first-come, first-serve basis and we urge you to book the return requests in as soon as you are aware your vehicle needs to come back.
Please see details below and ensure that the whole page is scrolled to cover dates across the year. All dates will be subject to change.
Bank Holidays & Special Dates
Special Closing Dates for Cocoon Vehicles
We would like to take this opportunity to remind you of our special opening hours and off-hire procedures during these periods.
- May 2022
- June 2022
- Platinum Jubilee Bank Holiday 2022
- July 2022
- August 2022
- Christmas 2022
- Off Hire Procedures
- Maintenance and Out of Hours
- Contract Blackout Periods
Bank Holiday Closing Dates
Our offices will close on Wednesday 19th May 2022 at 4pm and will re-open on Monday 23rd May 2022.
Spring Bank Holiday / Platinum Jubilee Bank Holiday 2022
Our offices will close on Tuesday 31st May 2022 at 4pm and will not re-open until Monday 6th June 2021 at 9am. Please see below for our off-hire procedures.
Our office will have restricted staff members on Monday 6th June 2022 due to a family funeral. Where calls cannot be taken, our Answer4U service will be available for customers to leave messages.
Our offices will close on Wednesday 22nd June 2022 and will not re-open until Monday 27th June 2022 at 9am.
SUBJECT TO CHANGE: Our offices will be closed on Friday 1st July 2022 and will not re-open until Thursday 7th July 2022. Please see below for our off-hire procedures.
August Bank Holiday Hours 2022
Our offices will be closed for an extended period over the August Bank Holiday and will therefore close at 4pm on Wednesday 24th August 2021 and will not re-open until 9am on Thursday 1st September 2021.
Christmas Opening Hours 2022
Please see the following pages for details on our Christmas Opening Hours
All off-hire requests must be received no later than 10 working days before any bank holiday or break period with slots available on a first-come, first-serve basis for both collections and return to de-fleet requests. All vehicles will be at the point of return unless otherwise specified in the contract or based on the off-hire disclaimer below.
If any off-hire requests are received after these dates, the vehicles will remain on-hire until after the bank holiday and collected within our availability status.
Return Requests can be booked here: Return Request
Maintenance and Out of Hours
For those vehicles that include maintenance, should a service light come on your vehicle on the dates that we are closed, we will not be able to authorise any work for services.
Please ensure that your vehicle is booked in after the bank holiday so that the dealer or service centre can call us and authorise the work.
If your vehicle has already been booked in for a service over this period, please get the dealership or service centre to contact us prior to us closing to authorise the work.
Contract Black-Out Periods
Blackout periods are where it is not possible to have your vehicle collected, these form part of your contract. It effectively applies to our flexible car lease fleet, as we try not to offer fixed contracts if they fall within these blackout periods.
Blackout periods are dates that fall into the criteria as set out above, these are the dates where the office is closed and we cannot process returns. All return forms will be processed on the next working day after these dates working with the 5 working days notice.
We always try and give as much notice as possible on these dates and it is a really good idea to bookmark this page for future reference. We will try and include these dates on our email footer messages, on our blog and in our newsletters.
If you would like more information on our products/services offered, please contact the team on 01332 290173 or complete the ENQUIRY FORM below.
Happy Christmas to all of our customers and suppliers!
We’ve worked right through 2022 and proud that our short-term car lease services have come in handy too so many essential workers such as Doctors, Nurses, Police Offices, Police Forces and many more. We need a break, so our annual tradition is to close the office for an additional week over Christmas and New Year; our quietest period.
Christmas & New Year Opening Hours
The office will close at 12pm on 23rd December 2022 and will remain closed until 9am on Monday 9th January 2023.
Emails and phone calls will not be responded to until Monday 9th January 2023 when the office re-opens.
Please Note. That any returns/collections/off-hires will not be possible during the close of business between 12pm on 23rd December 2022 and reopening on Monday 9th January 2023. The request will be dealt with once we have reopened on Monday 9th January 2023.
Should you wish to arrange a collection/return, the last time we can accept the Online Form Submission prior to Christmas is Monday 12th December 2022 to ensure we can collect/arrange the return of your vehicle prior to the Christmas closures.
Should in the unfortunate event, you require the services of the breakdown assistance. More details can be found in the car in your vehicle’s windscreen, in our return standards booklets or on the breakdown assistance page.
Merry Christmas & a Happy New Year!
Rhys, Rebecca and the Team at Cocoon Vehicles would like to wish you a:
“Happy Christmas and all the very best for the New Year!”
We thank you for your business and support throughout the year and we hope to continue the relationship throughout 2022.
Maintenance and Out of Hours Procedures
Should the service light come on your vehicle on the dates we are closed, please DO NOT book your car/van in for a service during this period as we will not be able to authorise any of the service work carried out.
Please ensure that this is booked in as soon as possible after Monday 9th January 2023, ensuring that you contact us to receive authorisation.
If your vehicle is already booked in for service work on these dates, please ask the service centre or dealership to contact us prior to our closing date to ensure authorisation for the work to be carried out. You may be liable for the cost of the service, should the instructions not be followed.
Merry Christmas to all of our clients and suppliers and Happy New Year!
As is a tradition at Cocoon Vehicles Ltd, due to our staff having families, we restrict their holiday time during the year. Therefore, where possible we grant additional leave at our quietest times of the year, which includes Christmas.
Therefore, in 2023, we will be closing the Cocoon Vehicles office at 1pm on Friday 22nd December 2023 and will not re-open until 9am on Monday 8th January 2024.
Emails and messages will not be responded to until Monday 8th January 2024 when the office re-opens.
Please Note. That any returns/collections/off-hires will not be possible during the close of business between 1pm on 22nd December 2023 and reopening on Monday 8th January 2024. The request will be dealt with once we have reopened on Monday 8th January 2024.
This time represents the blackout periods as detailed in your Master Hire Agreements and details of which can be found on our Blackout Periods page.
Should you wish to arrange a collection/return, the last time we can accept the Online Form Submission prior to Christmas is Tuesday 12th December 2023 to ensure we can collect/arrange the return of your vehicle prior to the Christmas closures.