Flexirent Deals

Mercedes-Benz GLA Class Hatchback GLA 180 AMG Line Edition Automatic

Mercedes-Benz GLA Class Hatchback GLA 180 AMG Line Edition on Flexible Car Leasing
From £599.00 +VAT per month
(Based on min. hire of 90 days)

Mini Hatchback 1.5 Cooper Sport [1000 Miles] Automatic

Mini Hatchback 1.5 Cooper Sport [1000 Miles] on Flexible Car Leasing
From £419.00 +VAT per month
(Based on min. hire of 90 days)

Volkswagen Golf Hatchback 2.0 TSI 300 R 4MOTION DSG Automatic

Volkswagen Golf Hatchback 2.0 TSI 300 R 4MOTION DSG on Flexible Car Leasing
From £749.00 +VAT per month
(Based on min. hire of 90 days)

Mercedes-Benz A Class Hatchback A180 AMG Line Automatic

Mercedes-Benz A Class Hatchback A180 AMG Line on Flexible Car Leasing
From £549.00 +VAT per month
(Based on min. hire of 90 days)

BMW 3 Series Saloon 320d M Sport Step Auto Automatic

BMW 3 Series Saloon 320d M Sport Step Auto on Flexible Car Leasing
From £679.00 +VAT per month
(Based on min. hire of 90 days)

Audi A4 Avant 35 TFSI Black Edition S Tronic Automatic

Audi A4 Avant 35 TFSI Black Edition S Tronic on Flexible Car Leasing
From £699.00 +VAT per month
(Based on min. hire of 90 days)
6-12 Month Offers

Mercedes-Benz A Class Hatchback A180 Sport Executive Manual

Mercedes-Benz A Class Hatchback A180 Sport Executive on 9 month car lease
From £509.00 +VAT per month
13500 miles over 9 month contract

Mercedes-Benz GLC Estate GLC 300 4Matic AMG Line Automatic

Mercedes-Benz GLC Estate GLC 300 4Matic AMG Line on 12 month car lease
From £609.00 +VAT per month
18000 miles over 12 month contract

Volkswagen Golf Hatchback 2.0 TSI 300 R 4MOTION DSG Automatic

Volkswagen Golf Hatchback 2.0 TSI 300 R 4MOTION DSG on 6 month car lease
From £589.00 +VAT per month
9000 miles over 6 month contract

Land Rover Discovery Sport SW 2.0 P250 R-Dynamic HSE [7 Seats] Automatic

Land Rover Discovery Sport SW 2.0 P250 R-Dynamic HSE [7 Seats] on 5 month car lease
From £599 +VAT per month
10000 miles over 5 month contract

BMW 3 Series Saloon 320i M Sport Auto Automatic

BMW 3 Series Saloon 320i M Sport Auto on 12 month car lease
From £529.00 +VAT per month
18000 miles over 12 month contract

BMW 1 Series Hatchback 118i SE Manual

BMW 1 Series Hatchback 118i SE on 5 month car lease
From £309.00 +VAT per month
7500 miles over 5 month contract
Car Subscriptions

SEAT Leon Estate 1.5 TSI EVO FR [EZ] Manual

SEAT Leon Estate 1.5 TSI EVO FR [EZ] on a UK Car Subscription Service
From £529.00 +VAT per month
(Month-to-Month Car Subscription)
£634.80 inc. VAT per month

Mercedes-Benz GLC Estate GLC 300 4Matic AMG Line Automatic

Mercedes-Benz GLC Estate GLC 300 4Matic AMG Line on a UK Car Subscription Service
From £685.00 +VAT per month
(Month-to-Month Car Subscription)
£822.00 inc. VAT per month

Audi E-Tron Estate 300kW 55 Quattro 95kWh Launch Edition Automatic

Audi E-Tron Estate 300kW 55 Quattro 95kWh Launch Edition on a UK Car Subscription Service
From £1395.00 +VAT per month
(Month-to-Month Car Subscription)
£1674.00 inc. VAT per month

Land Rover Discovery Sport SW 2.0 D180 R-Dynamic HSE [7 Seats] Automatic

Land Rover Discovery Sport SW 2.0 D180 R-Dynamic HSE [7 Seats] on a UK Car Subscription Service
From £869.00 +VAT per month
(Month-to-Month Car Subscription)
£1042.80 inc. VAT per month

Land Rover Discovery Sport SW 2.0 P250 R-Dynamic HSE [7 Seats] Automatic

Land Rover Discovery Sport SW 2.0 P250 R-Dynamic HSE [7 Seats] on a UK Car Subscription Service
From £799.00 +VAT per month
(Month-to-Month Car Subscription)
£958.80 inc. VAT per month

BMW 1 Series Hatchback 116d SE Step Auto Automatic

BMW 1 Series Hatchback 116d SE Step Auto on a UK Car Subscription Service
From £529.00 +VAT per month
(Month-to-Month Car Subscription)
£634.80 inc. VAT per month

Complaints Procedure

Complaints Procedure

The process we follow is as follows;

Cocoon Vehicles Limited pride ourselves on our extremely high level of service. Our ethos is to treat all customers fairly and to exceed your expectations at every level. Should the occasion arise where you feel unhappy with the service you receive from us we would like to know. We aim to resolve any complaint quickly and to your satisfaction. This procedure explains how we will deal with your complaint.

What is a complaint?Any informal or formal complaint can be made if you are unhappy with the following:-

  • The delivery and quality of services received pre and post-delivery of a vehicle
  • The delivery of a vehicle
  • Any other matters relating to Cocoon Vehicles Limited

How to make a complaint

Stage 1

We would like to resolve your complaint as quickly as possible. Most difficulties can be resolved at an early stage by talking informally with your Account Manager on 01332 290173

Stage 2

In the unlikely event that your initial complaint is not resolved by your Account Manager you should contact the relevant department Team Leader as specified in the contact section below.

Stage 3

If you feel the problem is still not resolved to your satisfaction, please complete our formal Complaints Form and forward it with a covering letter/email addressed to The Customer Service Manager as specified in the contact section below. To help us assess your complaint please provide the following information:

  • Your name and contact details
  • Details of your complaint
  • An explanation of the steps you have already taken to try to resolve the complaint
  • What would you like us to do to make it right

You should keep copies of all information submitted for your records.

What happens next?

You should expect an acknowledgement of your complaint within 5 working days of submitting a completed formal Complaints Form and a full written response within 28 days. If this is not possible we will keep you informed in writing of the progress being made towards the consideration of your complaint.

We aim to resolve all complaints within 15 working days of your initial contact.

If you remain unsatisfied with a decision taken in respect of a complaint or appeal you may contact the BVRLA (Membership No. 2110directly at www.bvrla.co.uk

Consumer credit customers should note that in some instances due to Data Protection rules we may need to refer you directly to the finance provider, we will advise you of this if it applies to you.

Consumer credit customers also have the legal right to refer unresolved disputes to the Financial Ombudsman Service within 6 months from the date of the final decision provided to you.

Contacting Cocoon Vehicles

Complaints in writing: Cocoon Vehicles Ltd, The Old Co-operative, 36 Holbrook Road, Belper, Derbyshire, DE56 1PA
Telephone: 01332 290173
Email. enquiries@cocoonvehicles.co.uk – SUBJECT; Complaints

What our customers think

Neil Denton

I am on my 3rd vehicle and have never had an issue with their customer service. As long as you look after their vehicles and return them in a good condition you’ll find this is the easiest motoring you’ll ever have.

Neil Denton
Various Vehicles – Link to review on Trustpilot

Call Us For a Quote on
01332 290173

Page Contents

Table of Contents

Get in touch
OFFERS SIGNUP

Covid-19

Please Read Our Latest Update

Keep up to date by subscribing to our news and offers.

Latest Offers to your inbox

UNSUBSCRIBE AT ANYTIME
Service Provided by Mailchimp