Initial Disclosure Document

Initial Disclosure Document

Cocoon Vehicles Ltd are required by the Financial Conduct Authority, who regulates the financial services industry, of which Cocoon Vehicles Ltd is part, to provide you with an Initial Disclouse Document (IDD) to enable you to decide, whether or not the products and services that we offer are suitable for your needs. In addition we are required to advise you on how to make a complaint should you need to do so.

Who are we?

Cocoon Vehicles Limited whose registered office is Cocoon House, Haydock Park Road, Derby, DE24 8HT, is a vehicle finance broker not a lender, authorised and regulated by the Financial Conduct Authority. Our Financial Conduct Authority Firm Reference Number is 711074, which can be verified by contacting the FCA on 0800 111 6768

What do we offer?

We offer a range of vehicle leasing facilities through a panel of carefully selected third party lenders from whom we may receive an introductory fee or commission. We will not offer facilities outside of these lenders.

What services will we provide you with?

We will provide you with either comparable details of firms most approriate to your lending requirements or general information realting to finance products. IN assessing your requirements we may seek information about your personal circumstances and objectives to identify your needs. It is important that you provide us with accurate and relevant information enabling us to hone down the selection of firms offered, from which you can make your choice.

What do we charge for our services?

For Contract Hire and Leasing we generally charge a Processing Fee of £0.00 plus VAT (£0.00 inc. VAT) which is only payable at order stage, once acceptable finance has been obtained, as a contribution to the cots incurred in processing the vehicle finance agreement. Payment of the Processing Fee can be made over the telephone using a credit or debit card (American Express accepted) or by BACS Transfer. Credit Card payments (Excluding AMEX) are subject to a Credit Card Processing fee of 2.5% which is levied by the card processing company, American Express is subject to a Credit Card Processing Fee of 1.9% which is levied by Amercian Express Merchant Services.

Confidentiality and Data Protection

Throughout the process of obtaining finance for your vehicle agreement we will need to collect personal information from you and pass this information onto one or more third party lenders to enable them to make a credit decision. We will not disclose your personal details outside of this group of lenders. We are able to supply a comprehensive list of lenders by request.

Other Finance Facilities

You may be able to obtain finance for your purchase from other lenders and you are encouraged to seek alternative quotations and details of their products by researching on the high street, in the media and online.

What to do if you have a complaint?

Our aim is to provide a first class service and we are committed to treating our customers fairly, however if you wish to register a complaint please contact us:

By Phone: 01332 290173

By Email: enquiries@cocoonvehicles.co.uk

In Writing: Cocoon Vehicles Limited, Cocoon House, Haydock Park Road, Derby, DE24 8HT

Our Complaints Policy and procedure is available to view on our website. If you are not satisfied with a decision taken in respect of a complaint or appeal, you may contact the BVRLA (our industry trade association) who will act as an independent arbiter, at www.bvrla.co.uk Consumer Credit customers also have the legal right to refer unresolved disputes to the Financial Ombudsman Service within six months from the date of the final decision at www.financial-ombudsman.org.uk/consumer/complaints

What our customers are saying

We have been clients of Cocoon for just over 2 years.. we discovered them online at a time in our lives when historical credit problems were still stopping us from moving on with our lives.. we desperately needed to change our car, we had a good level of income, but because our credit file at the time was less than perfect, we were hitting brick walls at every corner…

After speaking to Paul ( one of the Directors) we were assured that they could help.. and boy did they…..

Within 2 weeks of our initial chat we were driving a brand spanking new Audi A3…. the monthly price (although slightly higher than mainstream lenders) was affordable to us and it literally changed things for us – someone had taken a chance on us – just what we needed……

We then went on to have 2 more cars from them.. a VW Golf and An Audi Q3 – both brand new… by keeping up the payments and being reliable clients, we managed to rebuild our credit ratings

Now after just over 2 years and 3 cars later Paul has managed to secure us mainstream finance directly with Mercedes and we have just taken delivery of a Mercedes GLC over a 3 year deal – at mainstream lender prices too….

We cannot fault Cocoon and all the staff there for their impeccable service along with their belief and trust in us…. it came at a time when almost nobody would even look at us, let alone take a chance with us…. If you are having credit problems and need a car, there is nobody that we would recommend more than Cocoon….

Paul and Donna Gardner

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