Flexirent Deals

BMW 1 Series Hatchback 118i SE Step Auto Automatic

BMW 1 Series Hatchback 118i SE Step Auto on Flexible Car Leasing
From £499.00 +VAT per month
(Based on min. hire of 90 days)

BMW X5 Estate xDrive 30d M Sport Automatic

BMW X5 Estate xDrive 30d M Sport on Flexible Car Leasing
From £1295.00 +VAT per month
(Based on min. hire of 90 days)

Kia Picanto Hatchback 1.0 or 1.25 Manual

Kia Picanto Hatchback 1.0 or 1.25 on Flexible Car Leasing
From £399.00 +VAT per month
(Based on min. hire of 90 days)

Audi A4 Avant 35 TFSI Black Edition S Tronic Automatic

Audi A4 Avant 35 TFSI Black Edition S Tronic on Flexible Car Leasing
From £699.00 +VAT per month
(Based on min. hire of 90 days)

Audi A3 Sportback 40 e-tron S Tronic Automatic

Audi A3 Sportback 40 e-tron S Tronic on Flexible Car Leasing
From £599.00 +VAT per month
(Based on min. hire of 90 days)

Mercedes-Benz GLC Estate GLC 300 4Matic AMG Line Automatic

Mercedes-Benz GLC Estate GLC 300 4Matic AMG Line on Flexible Car Leasing
From £759.00 +VAT per month
(Based on min. hire of 90 days)
6-12 Month Offers

Mercedes-Benz GLC Coupe GLC 220d 4Matic AMG Line Automatic

Mercedes-Benz GLC Coupe GLC 220d 4Matic AMG Line on 5 month car lease
From £659.00 +VAT per month
7500 miles over 5 month contract

Land Rover Range Rover Evoque Hatchback 2.0 P200 R-Dynamic SE Automatic

Land Rover Range Rover Evoque Hatchback 2.0 P200 R-Dynamic SE on 6 month car lease
From £619 +VAT per month
12000 miles over 6 month contract

BMW X5 Estate xDrive 40i M Sport [7 Seats] Automatic

BMW X5 Estate xDrive 40i M Sport [7 Seats] on 12 month car lease
From £879.00 +VAT per month
15000 miles over 12 month contract

Volkswagen Golf Hatchback 2.0 TSI 290 Gti TCR DSG Automatic

Volkswagen Golf Hatchback 2.0 TSI 290 Gti TCR DSG on 6 month car lease
From £509.00 +VAT per month
9000 miles over 6 month contract

BMW X3 Estate xDrive 20d M Sport Automatic

BMW X3 Estate xDrive 20d M Sport on 3 month car lease
From £449.00 +VAT per month
4500 miles over 3 month contract

Tesla Model 3 Saloon Standard Plus Automatic

Tesla Model 3 Saloon Standard Plus on 18 month car lease
From £1109.00 +VAT per month
18000 miles over 18 month contract
Car Subscriptions

Audi A4 Saloon 35 TFSI Black Edition S Tronic Automatic

Audi A4 Saloon 35 TFSI Black Edition S Tronic on a UK Car Subscription Service
From £699.00 +VAT per month
(Month-to-Month Car Subscription)
£838.80 inc. VAT per month

Mercedes-Benz GLC Estate GLC 300 4Matic AMG Line Automatic

Mercedes-Benz GLC Estate GLC 300 4Matic AMG Line on a UK Car Subscription Service
From £685.00 +VAT per month
(Month-to-Month Car Subscription)
£822.00 inc. VAT per month

BMW 3 Series Touring 320d M Sport Step Auto Automatic

BMW 3 Series Touring 320d M Sport Step Auto on a UK Car Subscription Service
From £699.00 +VAT per month
(Month-to-Month Car Subscription)
£838.80 inc. VAT per month

Mercedes-Benz A Class Hatchback A180 Sport Executive Manual

Mercedes-Benz A Class Hatchback A180 Sport Executive on a UK Car Subscription Service
From £599.00 +VAT per month
(Month-to-Month Car Subscription)
£718.80 inc. VAT per month

Volkswagen Polo Hatchback 2.0 TSI GTI DSG Automatic

Volkswagen Polo Hatchback 2.0 TSI GTI DSG on a UK Car Subscription Service
From £449.00 +VAT per month
(Month-to-Month Car Subscription)
£538.80 inc. VAT per month

Mercedes-Benz GLC Coupe GLC 220d 4Matic AMG Line Automatic

Mercedes-Benz GLC Coupe GLC 220d 4Matic AMG Line on a UK Car Subscription Service
From £799.00 +VAT per month
(Month-to-Month Car Subscription)
£958.80 inc. VAT per month

Treating Customers Fairly

Treating Customers Fairly

Cocoon Vehicles Ltd has been fully committed to providing customers with an excellent level of service and treating customers fairly has been at the core of our business philosophy, for many, many years. Treating Customers Fairly (TCF) is one of the cornerstone principles laid down by the Financial Conduct Authority. This guiding principle is sub-divided into six key elements which dictate the way in which we deal with our customers in terms of communication, expectations, level of service and the products and services we offer.

The six guiding principle elements are:-

  • Consumers are confident that they are dealing with firms where the fair treatment of customers is central to the corporate culture.
  • Products and services marketed and sold in the retail market place are designed to meet the needs of identified consumer groups and are targeted accordingly.
  • Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale.
  • Where consumers receive advice, the advice is suitable and takes account of their needs and circumstances.
  • Consumers are provided with products that perform as firms have led them to expect, and the associated service is of an acceptable standard and as they have been led to expect.
  • Consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit claims or make a complaint.

In practical terms we adhere to the above principles by:

  • Listening to our customers to understand their needs.
  • Offering only market products which are appropriately targeted, clear, and unambiguous and highlight the risks and conditions as well as the key features and benefits.
  • Ensuring Customers understand any risks associated with products and services.
  • Ensuring services are delivered to customers openly, with clarity and transparency and do not contain hidden conditions or complex definitions.
  • When, in the event of providing advice, that the advice given takes into account the customers needs and circumstances.
  • the customer’s privacy seriously and ensuring that members of staff are trained to follow the rules in relation to data protection and to keep customers details secure and confidential.
  • Taking complaints seriously and dealing with them promptly, learning from them and modifying operations and processes where necessary.

What our customers think

Security Firm – Various

“We required a number of vehicles on 6,000 miles per month contracts for a couple of operations in the south of the counrty. No one else would quote us but we’ve now been with Cocoon for 12 months. Should a car need changing due to issues, we make one phone call and its swapped within days. Couldn’t ask for anything more from Myron and the team”

Call Us For a Quote on
01332 290173

Page Contents

Table of Contents

Get in touch
OFFERS SIGNUP

Covid-19

Please Read Our Latest Update

Keep up to date by subscribing to our news and offers.

Latest Offers to your inbox

UNSUBSCRIBE AT ANYTIME
Service Provided by Mailchimp