As a family business, our goal is to provide the best possible service and the vehicles to go with it and feedback is key for us to continue this high level.
So, we’ve been over the moon recently that customers have taken their time and provided us with some fantastic 5-star reviews on Google my Business.
This feedback via the reviews is really important to us getting our processes right, we want to provide a seemless and efficient service for all your short-term car leasing needs and other services we provide such as the ever popular Find a Car Lease system.
Here are a few of the snippets from the reviews we have received:
The best customer service experience I have had in the UK hands down.Sujith Krishnan
Found Rebecca fabulous too deal with in every aspect of leasing car.Pauline Paterson
They truly understand the needs of their customer and are able to act quickly.Zeeshan Hussein
You can’t beat the care attention they provide, they genuinely want your entire experience to be the best.Christopher Roye
We really do listen to all feedback presented to us, including positive and negative. We use this to then adapt our processes to make the next time you take a vehicle from us, much easier.
We have added the following processes/functions from our customer feedback:
Online Card Payments
We have introduced and revised our online card payment service so that customers can make payments for rentals, deposits, admin fee’s 24 hours per day via our website. We also accept all major credit cards including Visa, Mastercard and Amercian Express.
Online Returns Process
We now only accept return requests via our online system, this is after quite a lot of feedback from our customers who wanted to know the process, view return standards and enquire about collection costs.
Optional at Home Inspections
Our process for return vehicles is pretty easy, our driving agent will collect your vehicle and do a simple walkaround inspection at the agreed address when choosing the optional collection service.
All vehicles are then subjected to a more in-depth inspection where any damage can be picked, costed and passed on to the customer.
We now offer an option inspection service which can be carried out before the collection to let you know any potenial or estimated costs. These inspections are in-line with what the manufacturers and suppliers look for in their findings. Find out more by getting in touch with our team.
Find a Car Lease
Short-Term Car Leasing is popular, but many just need the vehicle as a stop-gap, so we’ve introduced the Find a Car Lease service where our team will do the long term car lease and contract hire shopping for you.
With no less than 12 different funders including Arval, Lex Autolease, Leaseplan, Lombard and more, as well as the manufacturer backed finance houses such as Alphabet, Daimler and VWFS, or team can help you find the best car leasing deal in one place.
All you need to do is complete the quick online form that takes no more than 5 minutes and a member of the team will be in touch.
Let us know what you think of our business
We’re open to all feedback and if you feel we have missed anything, please do get in touch with the team on 01332 290173 or complete the online form below.