The returns procedure is slightly different depending on whether you are in a flexible or a fixed contract, please see details below:
Flexible Contracts (Subscriptions/Flexible Leases)
Our flexible leases are ideal for those who need a truly flexible arrangement, to organise a return of your vehicle, please follow the following instructions:
- Go to our Return Vehicle Request page on Account Management
- Complete the details and submit form
- Our team will be in touch to discuss returning your vehicle
- All appointments are offered on a first-come, first-serve basis.
We require at least 5 working days to complete the request and is subject to availability. If you have a new vehicle being delivered the same day, our team will discuss the procedures with you.
Fixed Contracts (Short-Term Leases)
Our fixed short-term leases will need to come back on a set date, our team will be in touch before your contract end date to discuss the return or replacement of your vehicle.
We will require a Return Vehicle Request form completed where you can opt to return the vehicle to the specified de-fleet centre or we can arrange collection (for a nominal charge).
If you are having a new vehicle, we will be in touch with regards to the procedure.