Covid-19 Update | Cocoon Vehicles Ltd

Covid-19 Update

UPDATED: 4th June 2020

Our business is returning back to some normality since the relaxation of the Covid-19 lockdown.

Dealerships and suppliers are slowly opening and we are managing the backlog extremely well.

We’re currently still remote working and we do still have restricted access to resources.

Our opening hours remain the same for the foreseeable future, please see the information below.

Our flexi-fleet and car subscription service is operating as usual, please click the relevant links to see availability.

Please see key points below:

Stock Availability

Stock availability on our Flexi-rent and Car Subscription Service remains at normal levels and we have over 450 vehicles available for delivery within 3-5 working days (where a credit line is in place.)

As dealerships re-open, our range will expand and we have already updated our website to reflect this.

Priority will be given to key workers, NHS, Police and Government agencies.

See Stock Availability

Applications/Enquiries

We are still receiving and dealing with enquiries in the usual manner and we are receiving a high number of these since the relaxation.

Applications are still being accepted and our underwriters are working as usual to set-up credit lines ready for our clients.

Deliveries

Deliveries are available, but will be on a first come first serve basis and priority will be given to Key Works, Health Care Assistants, NHS, Nurses, Doctors, Police and Government Agencies.

We have introduced a non-contact approach to deliveries and will require you to have photographic ID available at the point of handover.

We do currently have a backlog of vehicles and we are working through these as vehicles become available.

Handover

You will not be required to sign for the vehicle due to social distancing measures, but our systems will take note of the person accepting the vehicle, time/date and GPS position.

We ask, as per usual, that you go around the car to make sure that you are happy there is no visible damage and take your own photos/videos.

Collections/Returns

Collections are again resumed and we will be contacting customers who have come to the natural end of their contract.

If a vehicle is being collected. Our drivers will adhere to social distancing rules as set out by the government and the BVRLA, therefore no signature will be required but the driver will make a note of the person handing over the vehicle, time/date and GPS position. Photographs will also be taken.

If the vehicle is being returned by yourself to the specified de-fleet centre, the off-hire and return procedure is the same. We’re encouraging all of our customers to avoid public transport and instead ask a member of your household to follow you to return the vehicle or use a one-way hire service as provided by Avis, Europcar and Hertz.

Please Note. That should collection be the only option, then the standard collection charges will still apply as per the contract. You are also able to return the vehicle back to the specified de-fleet centre, if you feel this is an option, alternatively, chargeable collection is thhe only option and if the vehicle is not returned rental will be charged as per the contracts

Extensions of Vehicles

All vehicles that are currently out on hire will be automatically extended until we get in touch to arrange otherwise, therefore, all contractual obligations must be adhered to by our customers, which include payments.

Opening Hours

We will be closing the office on Friday 27th March 2020.

From Tuesday 14th April 2020, our opening hours will change as follows:

  • Monday: 9am until 12.30pm / 1.30pm until 4pm
  • Tuesday: 9am until 12.30pm / 1.30pm until 4pm
  • Wednesday: 9am until 12.30pm / 1.30pm until 4pm
  • Thursday: 9am until 12.30pm / 1.30pm until 4pm
  • Friday: 9am until 12.30pm / 1.30pm until 3pm

From this date, our team will drop to skeleton staff working remotely. We ask that any existing customers only call for urgent request and enquiries only.

We will also have a limited amount of incoming lines and any overspill or out of hours calls will be directed to an external answering service.

Enquiries can also be made via enquiries@cocoon-group.co.uk or via Whatsapp on 07527820820.

Payments and Direct Debits

As it stands, we’re expecting payments in from customers as usual. We at Cocoon Vehicles understand this is a difficult time but as of today, we have no plans for payment holidays as we in turn, do not receive any payment holidays from our suppliers and funders.

If customers are struggling with their Direct Debit’s, please do get in touch and we’ll try and find a solution to help.

End of Contract

Our end of contracts are currently delayed due to furloughed staff and where usually these can take up to 28 days, this is taking an extended amount of time.

This is due to delays in collections from Cocoon or our suppliers, inspectors not being able to visit the cars at vehicle compounds or dealerships and administration staff who charge the damage on.

We will, where possible inform you of any damage outside of the return standards as soon as possible but please be aware that it could take a while for us to get you the final charges, if applicable.

As always, Cocoon Vehicles will follow the BVRLA Code of Conduct where possible.

Stay Alert > Control the virus > Save Lives

We feel that as a family run business, that family and friends really should come first, along with the safety of our customers, suppliers and the general public, which is why from Monday we will be remote working and our offices will close their doors, the first time since February 2007.

We’re still here for all your vehicle needs for immediate or the future and can help with all of your normal enquiries, just a little slower than normal.

We wish everyone well in this difficult time and look forward to getting back to some normality once the lockdown has been relaxed.

Stay safe!

Rebecca, Rhys and the Team at Cocoon Vehicles.

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