UPDATED: 11th May 2020
Since Friday 27th March 2020 our staff have been working as usual but remotely, so resources are restricted and responses may be slower than usual.
The office hours have also altered, please see Opening Hours below.
Following on from Boris Johnsons announcement on 10th May 2020, dealerships and suppliers are starting to open and we’re hoping to get any delayed vehicles out to the customers as we are able.
Please see key points below:
We have over 450 vehicles available and in stock ready to go out to customers, priority will be aimed towards key workers, NHS, Doctors, Police, Government or Emergency Services, however, we are now allowed to deliver vehicles to those outside of the London area.
As dealerships are now starting to re-open, our range displayed on our website will increase.
Priority will be given to key workers, NHS, Police and Government agencies.
We are still receiving and dealing with enquiries in the usual manner.
We still have a wide range of cars available for delivery after the Government lockdown and we’re still able to process orders.
Applications are still being accepted and our underwriters are working as usual to set-up credit lines ready for our clients.
Deliveries will be available for vehicles that are confirmed and will be for Key Workers, Healh Care Workers, Care Assistants, NHS, Nurses, Doctors, Police, Government Agencies and Key Workers as laid out by the Government Guidelines.
We’re also allowed to delivery other vehicles and as dealerships re-open, we will be in touch if you have a car and we have received a confirmed delivery slot.
If you are currently in one of our cars and awaiting a new car, we will extend this where possible and deliver the new car when we are able.
You will not be required to sign for the vehicle due to social distancing measures, but our systems will take note of the person accepting the vehicle, time/date and GPS position.
We ask, as per usual, that you go around the car to make sure that you are happy there is no visible damage and take your own photos/videos.
London Deliveries: Due to major restrictions in the capital, we’re unable to deliver/collect within the M25, this includes Key Workers, NHS, Emergency Services and Government Agencies, we will be in touch to arrange alternative arrangements.
All of our collections have been cancelled by our agents and suppliers, unless advised. Therefore, all contracts will continue as per the extensions tab below unless otherwise agreed.
If a vehicle is being collected. Our drivers will adhere to social distancing rules as set out by the government and the BVRLA, therefore no signature will be required but the driver will make a note of the person handing over the vehicle, time/date and GPS position. Photographs will also be taken.
If the vehicle is being returned by yourself to the specified de-fleet centre, the off-hire and return procedure is the same. We’re encouraging all of our customers to avoid public transport and instead ask a member of your household to follow you to return the vehicle or use a one-way hire service as provided by Avis, Europcar and Hertz.
Please Note. That should collection be the only option, then the standard collection charges will still apply as per the contract. You are also able to return the vehicle back to the specified de-fleet centre, if you feel this is an option, alternatively, chargeable collection is thhe only option and if the vehicle is not returned rental will be charged as per the contracts
Extensions of Vehicles
All vehicles that are currently out on hire will be automatically extended until we get in touch to arrange otherwise, therefore, all contractual obligations must be adhered to by our customers, which include payments.
We will be closing the office on Friday 27th March 2020.
From Tuesday 14th April 2020, our opening hours will change as follows:
- Monday: 9am until 12.30pm / 1.30pm until 4pm
- Tuesday: 9am until 12.30pm / 1.30pm until 4pm
- Wednesday: 9am until 12.30pm / 1.30pm until 4pm
- Thursday: 9am until 12.30pm / 1.30pm until 4pm
- Friday: 9am until 12.30pm / 1.30pm until 3pm
From this date, our team will drop to skeleton staff working remotely. We ask that any existing customers only call for urgent request and enquiries only.
We will also have a limited amount of incoming lines and any overspill or out of hours calls will be directed to an external answering service.
Enquiries can also be made via email@example.com or via Whatsapp on 07527820820.
Payments and Direct Debits
As it stands, we’re expecting payments in from customers as usual. We at Cocoon Vehicles understand this is a difficult time but as of today, we have no plans for payment holidays as we in turn, do not receive any payment holidays from our suppliers and funders.
If customers are struggling with their Direct Debit’s, please do get in touch and we’ll try and find a solution to help.
End of Contract
Our end of contracts are currently delayed due to furloughed staff and where usually these can take up to 28 days, this is taking an extended amount of time.
This is due to delays in collections from Cocoon or our suppliers, inspectors not being able to visit the cars at vehicle compounds or dealerships and administration staff who charge the damage on.
We will, where possible inform you of any damage outside of the return standards as soon as possible but please be aware that it could take a while for us to get you the final charges, if applicable.
Stay Alert > Control the virus > Save Lives
We feel that as a family run business, that family and friends really should come first, along with the safety of our customers, suppliers and the general public, which is why from Monday we will be remote working and our offices will close their doors, the first time since February 2007.
We’re still here for all your vehicle needs for immediate or the future and can help with all of your normal enquiries, just a little slower than normal.
We wish everyone well in this difficult time and look forward to getting back to some normality once the lockdown has been relaxed.
Rebecca, Rhys and the Team at Cocoon Vehicles.