Christmas

Happy Christmas to all of our customers and suppliers

We’re proud that our short-term car lease and car subscription services have come in handy yet again to so many customers including essential workers like employees for the NHS, Police Forces and many more.

It is an annual tradition to close the office for an additional week over Christmas and New Year, our quietest period.

Santa Claus Driving a Car through the snow

Christmas 2024 and New Year Opening Hours

The offices will close at 12pm on Christmas Eve, Tuesday 24th December 2024 and will remain closed until 9am on Monday 6th January 2025.

Emails and phone calls will not be responded to until Monday 6th January 2025 when the office will re-open.

Please Note. That any returns/collections/off-hires will not be possible during the close of business between 24th December 2024 and Monday 6th January 2025. All requests made via the RETURN REQUEST FORM will be dealt with once we have reopened on Monday 6th January 2025.

Should you wish to arrange a collection/return, the last time we can accept the Online Returns Form Submission prior to Christmas is Monday 9th December 2024.

Breakdown Assistance

Should in the unfortunate event you require the services of the breakdown assistance. More details can be found in your vehicle’s windscreen, in our returns standards booklets or on our breakdown assistance page.

Maintenance and Out of Hours Procedure

Should the service light illuminate on your vehicle on the dates that we are closed, please DO NOT book your car/van in for a service during this period as we will not be able to authorise any of the work carried out.

Please ensure that your car/van is booked in for a service as soon as possible after our re-opening dates to ensure that the dealership or service centre receives the correct authorisation.

If your vehicle is already booked in for service work on these dates, please contact the dealership or service centre prior to the closing date to authorise any work to be carried out.

You may be liable for any work carried out, should the instructions not be followed.

Blackout Periods

The Christmas and New Year period covers part of our Blackout periods as laid out in your contrat, for more information, please click the button below.

More Information

If you would like more information on our Christmas and New Year opening hours, please contact the team on 01332 290173 or use the ENQUIRY FORM at the base of this page.

Special Opening Hours/Bank Holidays

For information about our opening hours over other bank holidays during the year, please click the button to see our page on Bank Holiday and Special Opening Hours.

Merry Christmas 2019
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If you’d prefer to call us, please contact us on 01332 290173 or you can also email us at: enquiries@cocoonvehicles.co.uk

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