Happy Christmas to all of our customers and suppliers!
We’ve worked right through 2022 and proud that our short-term car lease services have come in handy too so many essential workers such as Doctors, Nurses, Police Offices, Police Forces and many more. We need a break, so our annual tradition is to close the office for an additional week over Christmas and New Year; our quietest period.
Christmas & New Year Opening Hours
The office will close at 12pm on 23rd December 2022 and will remain closed until 9am on Monday 9th January 2023.
Emails and phone calls will not be responded to until Monday 9th January 2023 when the office re-opens.
Please Note. That any returns/collections/off-hires will not be possible during the close of business between 12pm on 23rd December 2022 and reopening on Monday 9th January 2023. The request will be dealt with once we have reopened on Monday 9th January 2023.
Should you wish to arrange a collection/return, the last time we can accept the Online Form Submission prior to Christmas is Monday 12th December 2022 to ensure we can collect/arrange the return of your vehicle prior to the Christmas closures.
Breakdown Assistance
Should in the unfortunate event, you require the services of the breakdown assistance. More details can be found in the car in your vehicle’s windscreen, in our return standards booklets or on the breakdown assistance page.
Merry Christmas & a Happy New Year!
Rhys, Rebecca and the Team at Cocoon Vehicles would like to wish you a:
“Happy Christmas and all the very best for the New Year!”
We thank you for your business and support throughout the year and we hope to continue the relationship throughout 2022.
Maintenance and Out of Hours Procedures
Should the service light come on your vehicle on the dates we are closed, please DO NOT book your car/van in for a service during this period as we will not be able to authorise any of the service work carried out.
Please ensure that this is booked in as soon as possible after Monday 9th January 2023, ensuring that you contact us to receive authorisation.
If your vehicle is already booked in for service work on these dates, please ask the service centre or dealership to contact us prior to our closing date to ensure authorisation for the work to be carried out. You may be liable for the cost of the service, should the instructions not be followed.
Christmas 2023
Merry Christmas to all of our clients and suppliers and Happy New Year!
As is a tradition at Cocoon Vehicles Ltd, due to our staff having families, we restrict their holiday time during the year. Therefore, where possible we grant additional leave at our quietest times of the year, which includes Christmas.
Therefore, in 2023, we will be closing the Cocoon Vehicles office at 1pm on Friday 22nd December 2023 and will not re-open until 9am on Monday 8th January 2024.
Emails and messages will not be responded to until Monday 8th January 2024 when the office re-opens.
Please Note. That any returns/collections/off-hires will not be possible during the close of business between 1pm on 22nd December 2023 and reopening on Monday 8th January 2024. The request will be dealt with once we have reopened on Monday 8th January 2024.
This time represents the blackout periods as detailed in your Master Hire Agreements and details of which can be found on our Blackout Periods page.
Should you wish to arrange a collection/return, the last time we can accept the Online Form Submission prior to Christmas is Tuesday 12th December 2023 to ensure we can collect/arrange the return of your vehicle prior to the Christmas closures.
