Traffic Light System
Traffic Light System on STL Accounts
Our Short Term Car and Van Leasing Accounts operate on a traffic light system, this is to help us monitor your account and make sure its operating within our guidelines and that you are complying with our terms and conditions.
The idea is simple, if you keep your payments up to date and your vehicles are returned within the return condition parameters then you will be in the GREEN.
Should you continuously bounce payments, return the cars with excessive damage or mileage or receive a high number of PCN’s, then you may go into the RED.
See our Traffic Light Chart below:
If your account does fall into the red, then there is a possibility that your vehicle may not be renewed at the end of the contract. Should you still be in your vehicle, it may be repossessed.
We are also obliged to inform our subscribed risk based systems such as Hireguard, Prohire Risk or BVRLA Risk. This may prevent you getting further cars with similar rental and short term leasing forms.
Download our Traffic Light Account Management Leaflet
Non-Status Account Management
If you are on one of our non-status short term leasing programs, it is really important to stay in the GREEN. If you had risk terms put in place at the beginning of the contract, they maybe repeated at renewal or if you are in the RED, your account could be cancelled altogether.
For more information on how we operate the traffic light system for non-status customers, please contact the team on 01332 290173 or EMAIL US. Alternatively, please use the form below:
What our customers are saying
We have been clients of Cocoon for just over 2 years.. we discovered them online at a time in our lives when historical credit problems were still stopping us from moving on with our lives.. we desperately needed to change our car, we had a good level of income, but because our credit file at the time was less than perfect, we were hitting brick walls at every corner…
After speaking to Paul ( one of the Directors) we were assured that they could help.. and boy did they…..
Within 2 weeks of our initial chat we were driving a brand spanking new Audi A3…. the monthly price (although slightly higher than mainstream lenders) was affordable to us and it literally changed things for us – someone had taken a chance on us – just what we needed……
We then went on to have 2 more cars from them.. a VW Golf and An Audi Q3 – both brand new… by keeping up the payments and being reliable clients, we managed to rebuild our credit ratings
Now after just over 2 years and 3 cars later Paul has managed to secure us mainstream finance directly with Mercedes and we have just taken delivery of a Mercedes GLC over a 3 year deal – at mainstream lender prices too….
We cannot fault Cocoon and all the staff there for their impeccable service along with their belief and trust in us…. it came at a time when almost nobody would even look at us, let alone take a chance with us…. If you are having credit problems and need a car, there is nobody that we would recommend more than Cocoon….
Paul and Donna Gardner
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