Return Request | Cocoon Vehicles Ltd

Return Request

Return Request

Please complete the form below to request to terminate your car hire or if you are at the end of a fixed short term car lease.

We require at least 5 working days to arrange a return or a collection and the vehicle must be returned to the specified de-fleet centre.

Collection is chargeable and a quote will be provided upon return and receipt of the return request form below. You can return the car to the specified de-fleet centre FREE OF CHARGE.

If you are having a replacement vehicle, we will collect your old vehicle FREE OF CHARGE at the same time as delivering the new one.

Return Request Form

Please wait until you receive confirmation from Cocoon Vehicles before making any arrangements, we will confirm the date of the collection, times will be available on the day. Should the collection fall on a Friday or over the weekend, the car will not be off hired until the next working day. Unless the car is subject to a minimum term contract.

Should you be subject to a minimum term contract and this has gone over, then you will be charged for the additional days. If you have returned the car before the minimum term, you will be liable to the balance of the remaining contract as set out in your terms and conditions.

By clicking the return request submission button below, I accept all of the conditions as laid out above and within the original contract. I understand that this form is time/date stamped and my IP will be collected.

** – Collection is chargeable, a price will be provided at the time of confirmation.

*** Weekend collection maybe available on request at an additional charge, although the vehicle will not be off hired until the next working day.

Send Return Request

Return Standards

For more information about our return standards on our short-term car lease vehicles and flexi-rental vehicles, please use the button below.

What our customers think
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We have been clients of Cocoon for just over 2 years.. we discovered them online at a time in our lives when historical credit problems were still stopping us from moving on with our lives.. we desperately needed to change our car, we had a good level of income, but because our credit file at the time was less than perfect, we were hitting brick walls at every corner… After speaking to Paul ( one of the Directors) we were assured that they could help.. and boy did they….. Within 2 weeks of our initial chat we were driving a brand spanking new Audi A3…. the monthly price (although slightly higher than mainstream lenders) was affordable to us and it literally changed things for us - someone had taken a chance on us - just what we needed…… We then went on to have 2 more cars from them.. a VW Golf and An Audi Q3 - both brand new… by keeping up the payments and being reliable clients, we managed to rebuild our credit ratings Now after just over 2 years and 3 cars later Paul has managed to secure us mainstream finance directly with Mercedes and we have just taken delivery of a Mercedes GLC over a 3 year deal - at mainstream lender prices too…. We cannot fault Cocoon and all the staff there for their impeccable service along with their belief and trust in us…. it came at a time when almost nobody would even look at us, let alone take a chance with us…. If you are having credit problems and need a car, there is nobody that we would recommend more than Cocoon…. Paul and Donna Gardner
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01332 290173
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