Account Management

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Account Management – Short Term Car Leasing

We have displayed below a few pages to help you with managing your Short Term Car Lease account online, throughout the contract we pay ask you for various items of information. This can be insurance, mileage or photographs of the car. We also explain below our Traffic Light System for payments.

Driving Licence Authorisation Code
Setup Direct Debit
Make a Payment
Mileage Submission
Return Vehicle Request
Return Standards
ADVICE OF CHARGES
Traffic Light System Information
VE103B Certificate Request

For more information on the contract, then please get in touch with the team on 01332 290173 or email enquiries@cocoon-group.co.uk

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What our customers think

Sujith Krishnan | Expat

highheelcreative October 3, 2020 12:55 pm

“Fantastic experience. The best customer service experience I have had in the UK hands down. Went to Cocoon after multiple bad experience at the Avis rental in the UK. Had rented with Avis in the US for 18 months prior to the move to the UK. The 7 months with Avis here left a lot to be desired especially the last one. Thats when I turned to Cocoon and Rebecca and Rhys. Everything turned around and done in such a short time, in such an easy, efficient and relaxed manner. Very straightforward and clear with detail and documentation...Would recommend them absolutely and give them 6 stars if possible.”

Sujith Krishnan
Expat Car Lease Customer

Call Us For a Quote on
01332 290173

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Contact Details

Cocoon Vehicles Ltd
The Old Co-operative
36 Holbrook Road
Belper
DERBYSHIRE
DE56 1PA

Tel. 01332 290173
Fax. 01332 292306
Email. enquiries@cocoonvehicles.co.uk

Payments Accepted: Credit Card, Debit Card, AMEX, BACS, Standing Order and Direct Debit.

What Three Words: ///ribcage.likening.ranking

Opening Hours

Mon-Thurs 09:00-16:00
Fri 09:00-13.00
Please Note. Our offices close for lunch between 12:30 and 13.30

Sat/Sun Closed

Where a Bank Holiday falls on a Monday, our offices will also be closed on the Friday prior.

Services Offered

Account Management

Compliance

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Cocoon Vehicles Limited is authorised and regulated by the Financial Conduct Authority (711074). We act as a credit broker not a lender. We can introduce you to a limited number of lenders who may be able to offer you finance facilities for your purchase. We will only introduce you to these lenders. We may receive a commission payment from the finance provider if you decide to enter into an agreement with them. You may be able to obtain finance for your purchase from other lenders and you are encouraged to seek alternative quotations. If you would like to know how we handle complaints, please ask for a copy of our complaints handling process. You can also find information about referring a complaint to the Financial Ombudsman Service (FOS) at financial-ombudsman.org.uk

For complaints information when a transaction is completed online, please access the Online Dispute Resolution platform at http://ec.europa.eu/consumers/odr

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Account Management