Feedback is extremely important to the Cocoon Vehicles team, be it good or bad. If we receive good reviews we know that we are doing something right, if we receive bad reviews we can analyse our service and change what we do for the future. Over 2024 we are blessed to receive some amazing Google reviews with ⭐️⭐️⭐️⭐️⭐️ stars, so we wanted to show them off.
We read every review we receive and where we can, we will reply. We receive reviews on Google My Business, Trustpilot and Facebook, we also receive feedback via email which doesn’t end up in the public domain. He are a few of our favourite quotes:
Top 9 Cocoon Reviews
Rebecca made sure to let me know to ask any questions no matter how stupid they were which was brilliant.
They delivered on all their promises and made the process simple and straightforward
Rebecca was amazing to deal with, very quick replies and all my 1001 questions and requests were answered
Excellent customer service, speedy delivery and great communication throughout the process
Very easy to work with - super helpful and fast service
We ordered a defender from cocoon. The service was excellent and seamless from start to finish.
Who'd have thought that Cocoon could have delivered 5 vehicles in 3 days to new members of staff. 5-star service.
Excellent company. Fabulous service. Special thanks Rebecca Adams. Can't recommend highly enough.
Price wise very competitive against the usual long term car hire companies.
Negative Reviews
Of course, we’re no stranger to the odd negative comment and whilst these haven’t made it to public reviews as they have been resolved by the team, it is important to address these, learn from them and adapt the processes going forwards.
Most of the feedback we receive that isn’t positive, revolves around parking tickets and the process, we have invested money into a new system called Fleetworks that handles the processing and re-representation of tickets. We do charge an admin fee for the processing of these tickets, this covers the software, time and postage. We understand that sometimes tickets are issued incorrectly and we work with the customer to try and resolve this, please do remember that our team are only doing their job to represent the ticket and we are not responsible in issuing them. However, we do try and make things a little clearer, especially for Expat customers who are new to the UK, our road rules may differ slightly from their originating country.
End of contracts and our return conditions does come up. When we receive invoices for damage, we look at the collection form, the images and the costs, we take the customers point of view and if we don’t agree with what has been levied, then we will raise the issue before the bill even gets to you. We only ever charge what we pay and whilst we have an administration fee for processing and end of contract, this is very rarely passed to the customer.
Our final negative comment for today revolves around the delivery of the vehicles. With flexible contracts we are in more control of the vehicles, as they are physically sat in stock. But when it comes to our short-term car leases, these are sourced from dealers spread across the UK, delivery dates are not always adhered to but you must remember, until that vehicle is with you, our customer, we don’t get paid, so it is also important from our side that you receive your car when we say.
More Information
If you would like any further information on the products and services offered by ourselves, please call the team on 01332 290173 or use the ENQUIRY FORM at the bottom of this article. We specialise in flexible car leases, subscriptions and short-term leasing for both business and personal customers.
We also have specialist areas of the business for Expat customers and new start-up businesses, so if you fit into this bracket, let us know and we will try and help you where we can.
More Testimonials
See more of our testimonials below:
Fred Rugeley | Volvo XC60
“Great Service as always, prompt, efficient and reliable.
The team always go above and beyond.
Well done”
David Ryan
“Cocoon have been fantastic from the get-go – quick, efficient, responsive and also very reasonable to deal with. I had my car delivered within a couple of weeks of first making contact. I’d definitely recommend the service to others looking for a short-term lease.”
David Ryan
Mercedes GLC Car Subscription
Layla
“Just had my first car subscription delivered from Cacoon and it won’t be the last. The process from start to finish was so easy and Rebecca was on hand to help me when I needed questions answering. The car is brand spanking new and only had 100 miles on the clock, the handover was really thorough and the driver went through the controls as I’d never had an electric car before. He also made sure I was happy with the condition of the car. Whereas normally you wouldn’t hear from anyone again, Rebecca again touched base to make sure everything had gone through smoothly and told me when I should expect the payments to leave my account, she also helped me get a parking permit by supplying a letter. I really cannot thank the team enough and cannot wait to do it all again in a few months.”
Layla
Electric Car Subscription
Angelika Wientzek-Fleischmann – Audi A1
“Dear cocoon-vehicles team!
Thank you all very much for being such a nice and easy leasing company! I was really pleased with all the service I got for my money. Both cars were a pleasure to drive, getting the contract in place was really straightforward and also switching the cars and returning was always a pleasure with such a nice guy like Andi.
Thank you all for providing such a good service and I wish you all the best for the future and of course the New Year 2016!
Kind regards,
Angelika
P.S. Let me know if there is a website you would like me to leave a review.”
Rebecca Spencer | Van Purchase
“Fantastic service with very fast correspondence – so easy to deal with!
Thank you for all your help with my van purchase. I couldn’t have asked for any better!”
